Acne Studios IT Service Delivery Specialist

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As an IT Service Delivery Specialist at our Shanghai office, you will be a key player responsible for providing incident and request support to internal users and customers, ensuring ITIL-based practices and procedures to deliver best-in-class technical service support. In addition, you will engage with system owners and stakeholders to drive IT-related activities from start to finish, coordinate and align the right stakeholders for successful end-to-end delivery, and ensure regional and global processes are followed and continuously improved. This role offers the opportunity to work in a hybrid environment with the latest IT technologies!

We offer you an international and creative environment along with a chance of working with major business flows in retail, wholesale, e-commerce, finance, and logistics areas. This is a unique opportunity to join a global fashion house and play a key role in moving Acne Studios' business forward and maintaining business continuity.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

The role will be part of IT Services & Delivery team, based in Stockholm, Paris, Shanghai, New York and Tokyo

This is a role that entails incident and request management that will come from users monitoring the business systems, devices and networks. This includes providing IT support through the existing communication channels: phone, walk-ins, ticketing system, documenting, and following up the existing incidents/requests. The role can also include supporting local and remote users across offices, stores and warehouses operations world-wide, as well as performing hands-on and remote fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.

The role will report to the global Head of IT Services and belong to the IT Services & Delivery. Since Acne Studios is a multinational organization and you will be based in the Shanghai office, we need you to have an excellent ability to communicate in oral and written Mandarin and English.

You have previous experience of the following:

·Engaging in dialogues with system owners and stakeholders to drive IT-related activities from initiation to completion

·Coordinating and aligning the right stakeholders to ensure successful end-to-end delivery of system-related tasks

·Ensuring adherence to regional and global processes while continuously seeking improvements
·Customer service 3 years' + or technical support in related field

·Experience with modern ITSM processes and techniques.

·General knowledge of server administration, network administration, security administration, vendor management and desktop support services

·Experience with general PC and Mac hardware, communication devices, and/or networking.

·Knowledge and experience working in environments with Microsoft AD/Office 365 Suite such as Exchange, OneDrive, Teams & SharePoint, Experience with supporting storage solutions such as Egnyte & Box, Windows Client, Mac OS X, iOS, Printers, Meeting Rooms, Cisco Meraki, Intune, Retail devices such as (Payment Terminal, POS Setup, RFID and Receipt Printers)and other related products and services for the business.

·Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels

·Microsoft certifications is a plus.

·Meriting with experience within an ITIL environment or an ITIL qualification

WHO YOU ARE

We are looking for someone who has a customer service mindset, is self-motivated with a strong ability to take own initiative to solve issues, make suggestions for improvements, while also being a supportive team player.

You will be part of an IT Services and Delivery team that focuses on supporting each other rather than looking to one's own priorities, and you need to have the same mindset. You have high aspirations and understand the importance of excellence. You always act with integrity and have a natural ability to influence and build trust. You value simplicity over complexity and are guided by impact rather than prestige. You thrive in a fast-paced environment where flexibility and teamwork are highly valued. And ideally, you enjoy working in a creative international environment with a wide range of personalities.

To succeed in this role, you should have a background in IT and a strong ambition to improve yourself and your work. If you are motivated by problem solving, working independently, and excelling in your daily work by getting things done this is an opportunity not to be missed! When our company language is english you need to be fluent in English. This is a full-time position where traveling will occur.

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognizing the potential in everyone. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

It's a strong plus if you have experience across multiple IT functions or demonstrate a genuine passion for technology-whether through personal projects, home labs, certifications, or simply exploring IT in your free time. Curiosity and enthusiasm for IT are highly valued in our team

Acne Studios is a Swedish fashion house with a multidisciplinary approach. Through founder and Creative Director Jonny Johansson's interest in photography, art, architecture and contemporary culture, an alternative path has been found, turning Acne Studios into a well-respected creator of ready-to-wear, magazines, furniture, books and exhibitions.

Acne Studios operates through own distribution channels and wholesale partners with >60 own stores worldwide, including flagship stores in Stockholm, Paris, Milan, London, New York City, Los Angeles, Seoul, Tokyo, and Beijing. Each store has a unique distinctive character based on its surroundings, yet with common key design elements reflecting the Acne Studios brand identity.

Acne Studios HQ is located in Stockholm, in a brutalist masterpiece that formerly housed the Czechoslovakian Embassy. Completely restored to facilitate a fashion school-like atmosphere, the overall aesthetic reflects the Acne Studios brand identity, telling the story of its history and global vision. Acne Studios also operates offices in Paris, Empoli, New York, Shanghai, and Tokyo.

Acne Studios achieved B Corp Certification in 2024, recognising our commitment to high standards of social and environmental performance, transparency, and accountability.